According to the Physiotherapists Working with Physiotherapist Assistants Standard
A physiotherapist must have written communications protocol that states:
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How and when they will discuss patient care with the physiotherapist assistant
- How to contact the physiotherapist
- How to contact the alternate supervisor if the physiotherapist cannot be reached
Below are samples of different kinds of communication plans or protocols that physiotherapists could consider using or adapting when creating their own written protocol.
This expectation’s intent exists to make sure that physiotherapist assistants have a clear understanding and easy access to the information they need (who, how and when) should they need to reach the responsible person in a timely way. This helps to ensure patients receive the best possible care.
Physiotherapists are encouraged to create a written protocol that works well in their practice environment. Depending upon your practice setting or the number of assistants you work with your plan may be very simple or more detailed. Do what works best for you and your team.
Note: These sample communication protocols are only examples of ways you might want to capture this information. We encourage everyone to create a written communication plan that works in your practice setting. Here are some examples of possible written communication protocols.