What is Virtual Physiotherapy?

Your PT Will Continue to Follow the Rules & Standards of Practice

The most important thing to note is: your physiotherapist must follow the same rules when providing virtual care as they would if they were treating you in person. These rules are also known as “standards” and help ensure every patient receives safe, competent and ethical physiotherapy care virtually or otherwise.

The rules and standards cover everything from privacy requirements, to fees and billing, to keeping and providing patient health records. When used properly, virtual care is safe and effective in helping you reach your physiotherapy goals.

Here is what you can expect from your PT before and during a virtual appointment:

• Your PT will use their professional judgement to decide if virtual care is an option for you.
• Your PT will ensure that virtual care does not expose you to greater risk than other delivery methods such as in-person.
• Your PT will get your consent to deliver care virtually. They cannot decide to provide care virtually without your consent.
• Your PT will communicate clearly while delivering virtual care and will manage additional technology considerations and try to troubleshoot technology issues. Your PT will provide you with instructions before your virtual appointment.
• When selecting a technology platform, your PT will be certain that your personal health information is protected.
• Your PT will have a plan in place, should you experience an emergency during a virtual physiotherapy session.
• Your PT will have liability insurance that covers virtual care.
• Your PT will provide an invoice that is clear and notes that your session was provided virtually. Your patient chart will also indicate when care was provided virtually.

Here are some tips to help prepare for a virtual physiotherapy appointment:

• Carefully review the instructions provided by your PT before your appointment. You may need to download an app or software. There may be some paperwork that you are asked to complete before your appointment.
• Make sure you have all the equipment you need including a laptop, tablet or smartphone, a good internet connection and headphones. Be sure to test your audio and camera before your session to make sure everything is working.
• Find a quiet space with few distractions and good lighting – you and your PT should be able to see and hear each other clearly.
• You may need to wait on the line for your PT to join the appointment – this is normal.
• Come prepared with details about your health history and any questions you might have for your PT. Open communication is important and will help your physiotherapist understand your needs and goals.
• Consider having a partner, caregiver or trusted family member or friend join your appointment. They can help with technology, raise concerns that might be missed or even take notes for you.
• If you have concerns or questions during or after your appointment, don’t be afraid to ask your physiotherapist. It’s important that you get the most out of your virtual appointment.