Patients

The role of the College is to protect the public. We do this by setting and upholding rules and standards for physiotherapists. These rules and standards cover a variety of concerns including:

• Boundaries and sexual abuse
• Fees and billing
• Supervising assistants and delegating care
• Advertising
• Performing controlled acts, like acupuncture or spinal manipulation
• Infection control and equipment maintenance

The College’s rules and standards cover most of the concerns brought to our attention. If you are not sure if your concern is covered, please contact us at investigations@collegept.org or 1-800-583-5885 ext. 227.

We will contact you within two business days to confirm receipt of your complaint and ask for more information, if needed. If you choose to move forward with the process, an unbiased investigator will gather information related to your complaint.

If you have any questions about the complaints process, please contact investigations@collegept.org or call 1-800-583-5885 ext. 227.

If you need more information about the College or have a question about the care you or a loved one received from a physiotherapist, contact the Practice Advice Team at advice@collegept.org or call 1-800-583-5885 ext. 241.